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What is the Singapore Airlines ticket name change policy?

  • Writer: John Phillip
    John Phillip
  • Sep 8, 2023
  • 3 min read

If you have made a mistake while making a booking, you can easily get it corrected as the airline allows you to make corrections. Wrongly spelled names can lead to a lot of issues and you might even miss your flight. If you want to have a smooth trip and you do not want to face any issues related to the wrong name during your trip, you must make the corrections. You must know about the airlines policy before you change the name so that it can be done easily. The details are given below for a better understanding.


Singapore Airlines Name Change Policy

Singapore Airlines name change policy


● When you change the name on a booking, you will get a new PNR with the correct name if the correction is made for more than 2 passengers. The PNR will be generated by the airline for the same flight, route, and the destination.


● If the same class is not available when the new PNR is issued, the booking will be made in a lower class. The old PNR will be canceled once the other services associated with are transferred to the new PNR.


● The corrected name must match the customers ID issued by the government or the passport of the customer.


● If you are changing a name due to marriage or divorce, as per the Singapore Airlines name change policy you have to submit the documents for it as proof.


● You cannot change the full name of a passenger as transfer of tickets to another person is not allowed.

Name Correction Types Singapore Airlines


● Change of Salutation


● Correction of Married/Maiden name


● Adding a middle name


● Change of name on legal grounds.

Can you change names for free on Singapore Airlines?


Yes, you can change your name for free on Singapore Airlines if it is done within 24 hours of booking the flight.

After 24 hours of booking, if you change a name, it will cost approximately 250 USD.

What Name Corrections are allowed on Singapore Airlines?

The following name corrections are allowed on Singapore Airlines:


Misspelled name: You can correct up to 3 Characters or less in a name as per the airline's policy which will include the first, middle, and last name.


Add a middle name: Customers may add a middle name later on if they forgot to add it during making the reservation. The Singapore Airlines name change fee of 250 USD would be charged which would be non-refundable.


Change prefix: You can change the salutation easily. It must match the name on your passport or government-issued ID.

After you are aware of the policy, you can proceed to change the name. You may use the method below to change the name.

Via the phone number:


● You have to dial the customer service number and you will get a set of automated voice instructions.


● Press 1 for a new reservation or to modify an existing reservation.


● You have to press 2 to get the solution to issues related to baggage.


● Press 3 to share your suggestion or to file a complaint.


● Press 9 to speak with a customer service agent.


● After you are connected, you have to provide the booking details like the confirmation code and the last name of the passenger. Spell the correct name. The representative will change the name.


● You will get an email with all the details on a new PNR.

Using the process above, you can easily change the name. If you are not able to follow the process or need extra help, you may contact a customer service agent at the ticket counters at the airport.

The information above will be useful if you need to change the name on a ticket. If you are looking for a solution to any other query, you may visit the official website or call Singapore Airlines customer service number at +65 9184 8888 / +1-855-921-4888 The number is operational 24 hours a day throughout the week.


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